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Envoy connects tenants and CRE buildings

Workplace platform Envoy recently launched Envoy Connect, a real-time communication layer for property managers to allow data sharing between their buildings and tenants. Envoy Connect allows for capabilities such as live syncing visitor from tenants upstairs to the security lobby downstairs. Envoy’s latest solution will also connect everyone who enters a building for a consistent, hassle-free experience.

Envoy Connect has been launched at a time when the commercial real estate (CRE) industry looks to bounce back from record-low office occupancy due to the COVID-19 pandemic and the pending recession. Property managers have been leveraging technology more frequently in an effort to attract new tenants and reinvigorate the market. The hope is tech solutions will bring better hospitality for a top-notch tenant experience and also help CRE owners stand out from competitors and increase tenant occupancy.

More than 16,000 standalone offices around the world use Envoy’s workplace platform to connect people, according to the company. Now, Envoy looks to extend its community-building focus to multi-tenant properties. The Envoy Connect solution modernizes how tenants communicate with their buildings.

How Envoy Connect works

Envoy Connect begins with a unified visitor system that extends across portfolios. Property managers can use a real-time, synchronized network to provide superior communication between tenants and the front lobby. For example, when a tenant invites a guest or makes a last-minute scheduling change, updates appear in the lobby’s master log in real time.

Additionally, Envoy Connect allows property managers to gain portfolio-wide insights into visitor foot traffic that lets them make informed future decisions. Visitor and vendor data is readily accessible across all tenants and properties, and just one dashboard can be used to predict occupancy, space use, and risk of tenant churn. The solution also enhances building security by knowing who’s on a property at all times and can automate the downstairs “busy work” by supporting lobby kiosks to expedite visitor registration and ensure only visitors and vendors are allowed upstairs.

“To stay competitive, property managers need to step up hospitality,” said Larry Gadea, founder and CEO at Envoy. “No more jumping through hoops to get something as simple as a guest into the office. Improving the tenant and visitor experience is the lowest-risk, highest-reward way to maintain an edge. The future of the office building starts by connecting everyone and everything. From the front desk all the way up to the tenants themselves – and connecting the tenants to each other and their employees. It’s important to build a community that can expand beyond one company or one floor.”

How Envoy Connect helps tenants

Envoy Connect also gives tenants control over administrative settings. Each tenant has their own Envoy account with their settings and integrations that allow for extensive customization. Additionally, it integrates with tools that tenants already use such as Outlook, Google Calendar and Slack. Tenants can register visitors, approve access credentials, and email parking instructions.

The solution also allows for a master visitor log that maintains a digital record of everyone who enters and exits the building for compliance. It can also integrate with systems that buildings already use for access control, background checks and watch lists.

The Envoy Connect launch follows news of the company raising $111 million in financing in January. Brookfield Growth led the raise.

“We are constantly exploring new ways to improve the experience of our tenants and their visitors, and we are working closely with Envoy to help us achieve that,” said Xochitl Morales, general manager, operations at Brookfield Properties. “Envoy Connect was designed specifically for real estate owners and operators, and its launch is promising for any building owner that aims to exceed the needs of tenants and create a seamless experience.”



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